FAQ

1) How to Order?

     – Your orders will be processed within 2 working days.

     – Order confirmation will be sent to you by email.

     – Please email me with your order format for each items as shown below:

 

     Name:
     Email address:
     Mailing address:
     Mode of delivery: Normal mail/Registered mail

     Item Code & Name:
     Size & Colour: (if applicable)
     Qty:
     Price:

    *PLEASE NOTE: The prices stated are EXCLUDE postage.

2) What is the Shipping Cost?

     I will advise you on the postage when I send you the order confirmation.

    

     SPECIAL PROMOTION : FREE Normal Local Shipping for purchase above $35.00

       *Please note that I AM NOT responsible for any loss of parcel.

       Therefore, I strongly encourage our customers to opt for registered post by purely adding $2.24.

       By registered post, item will be insured up to S$68.00 worth of goods value and can be tracked at  http://www.singpost.com.sg/ra/ra_article_status.asp

 

3) How to make Payment?

    – Payment has to be made within 3 business days from the date of the confirmation email sent out.

    – I reserve the right to cancel your order if I do not receive your payment.

 

    1) For payment settlement in SGD :

        Bank Transfer to POSB saving account : 004-55233-4

    2) For payment settlement in RM :

        Bank Transfer to Public Bank saving account : 4-4902580-26

 

4) When will I receive the goods?

     – Goods shall be posted within 3 working days upon receipt of payment.

     – Please allow 7 working days for custom made accessories orders.

     – Delivery day within Singapore is 2-3 business days while Malaysia is 4-6 working days for major city (KL and JB), however please note that items can be subjected to customs clearance, delays in destination country, missed or cancelled dispatches, which may require additional days.